Episode 84 - Learning From A Client New Build

1. INTRO

One of the best parts of our job is meeting and working with a lot of wonderful people. In our 15 years in business we’ve accumulated a large list of clients and projects. Newlyweds, couples with small children, couples with children going off to college, newly single people as well as empty nesters. We’ve done big spaces, small spaces, an entire first floor, an entire house and lots of remodels.

Today our guest is one of our FAVORITE clients (seriously)! Rob and his wife first hired us in 2013. Over a three-year period, we worked on their foyer, family room, bar area, 2 daughter’s bedrooms and baths, a guest bath, laundry room and master bathroom (which has been saved to thousands of idea books on Houzz).

Before we talk to Rob, we wanted to let you know this episode is sponsored by Helser Brothers Hardware. Helser Brothers is a fully custom manufacturer of drapery hardware. It is run by Brothers Jay and Mark. Jay was an expert independent drapery installer and designs new products and Mark, is a talented metal worker with a mind of an engineer so they make great partners. Helser is open for business during Covid and is shipping the majority of their orders within 10 business days. They can customize anything and any order over $100 ships free. You can see their products at helserbrothers.com or find them on Facebook, Instagram, Twitter and Pinterest. Listen to our interview with Jay

Helser on Episode 71. 

Welcome, Rob! – Let’s first talk about back in 2013 when you first hired us. Why did you decide to hire an interior designer? How did you find us? (we don’t even remember).

2. HOUSE HUNTING FOR A NEW HOME

A. Area

i. Neighborhood

ii. Schools

iii. Commute to Work

B. Priorities

i. Size

ii. Basement

iii. Privacy

iv. Upgrades

C. Inspiration

i. What did you look to for inspiration?

3. ONCE THE HOUSE WAS SELECTED

A. Why did you choose to build new vs. purchase an existing home?

B. Walk us through the process with the builder – was your home completely custom or did you

choose from a plan?

C. How involved were you with your builder?

4. HIRING US

A. When did overwhelm hit and you called us???

B. What were the things that you felt you couldn’t do that you needed our help?

5. THE SELECTION PROCESS

A. What was the biggest burden we lifted for you?

B. What were some suggestions/selections we made for you that you had never thought of?

C. We remember encouraging you to not go with the lighting the builder would supply. You

trusted us with that and the lighting in your home is one of our absolute favorites!

D. Name the top 3 things you love about your home!

6. WHAT DID YOU LEARN?

A. What are some things you learned in the building process?

B. Best decisions?

C. Worst Decisions?